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  • Demonstrating SOAR Values with Words

    Words are powerful, and the words we choose impact understanding, interpretation, and ultimately, the outcomes of disability applications. By carefully choosing our words, we convey respect for the applicant’s experience and their intrinsic value as people first.

    Type:
    Infographic
    Date:
    Aug, 2024
  • SOAR Supervision Checklist

    SOAR (SSI/SSDI Outreach, Access, and Recovery) case workers assist eligible individuals who are experiencing or at risk of homelessness and have a serious mental illness, medical impairment, and/or a co-occurring substance use disorder to apply for Social Security Disability benefits. Due to the unique nature of the position, the following are helpful suggestions and reminders when supervising SOAR case workers.

    Type:
    Article
    Date:
    Mar, 2024
  • SOAR Succession Planning

    Staff turnover while there are pending disability applications can confuse and concern the applicant, the Social Security Administration (SSA), and Disability Determination Services (DDS). This checklist helps agencies effectively transfer applications to a new SOAR case worker, resulting in a frustration-free experience for all.

    Type:
    Article
    Date:
    Mar, 2024
  • SOAR Diversity, Equity, and Inclusion (DEI) Implementation Toolkit

    SOAR programs must consider how implicit biases may contribute to disparities in how SOAR services are accessed by and delivered to diverse groups. From hiring and supporting staff to identifying eligible SOAR applicants to writing a Medical Summary Report (MSR), there are many ways to encourage diversity, equity, and inclusion in SSI/SSDI application assistance while creating work environments where SOAR providers can thrive.

    Type:
    Toolkit
    Date:
    Oct, 2023
  • Interviewing Deaf and Hard of Hearing Individuals for the MSR

    This guidance document is a supplement to the Medical Summary Report Interview Guide and Template. It provides important considerations when working with individuals who are Deaf and hard of hearing. It includes helpful information about hearing loss, Deaf culture, and important accommodations. Finally, it includes sample questions that may be helpful in your interview.

    Type:
    Guides
    Date:
    Jul, 2022