Library & Tools

Individuals living in Permanent Supportive Housing (PSH) are eligible for SOAR services. Housing status (i.e. living arrangement) and receipt of vouchers or other in-kind support can impact eligibility and benefit amounts for SSI and SSDI. Understanding the impact of living arrangements, vouchers, income from work, and rent obligations can help individuals maintain their benefits and housing.

The Social Security Administration's (SSA) Online Services can be used by representatives (such as SOAR providers) to efficiently communicate with, acquire information from, and send information to SSA. This guide describes who is eligible, how to obtain access, and the key uses for each online service. If you have questions, please contact your SOAR TA Center Liaison.

The Program Operations Manual System (POMS) is a resource used by Social Security employees to process claims for Social Security benefits. It provides detailed instructions and guidance on various aspects of benefit administration. Here we review POMS DI 25020.010-Mental Limitations.

The SOAR Recertification Process provides an opportunity for active SOAR-trained practitioners to obtain an updated Certificate of Completion to verify their involvement with and knowledge of SOAR without having to complete the SOAR Online Course multiple times or on a yearly basis.

April is National Social Security Month! In 2021, we honored Mike Nolan, one of the SOAR initiative’s longest-standing supporters at the Social Security Administration (SSA).

In 2021, we celebrated the Former Acting Commissioner of Social Security (ACOSS), Carolyn W. Colvin, M.B.A., her achievements while in office, and her support of the SAMHSA SOAR model.

In an effort to better identify appropriate SOAR claimants, identifying claims which are more likely to have a favorable outcome is paramount. Social Security has developed Special Medical Vocational Profiles, which are rare combinations of adversities that combine, along with impairments, to result in a finding of disabled. 

SSA is now evaluating the long-term effects of COVID-19 when determining disability. On April 16, 2021, SSA issued an Emergency Message (EM) with guidance to its employees for evaluating adult disability cases that include an allegation or diagnosis of COVID-19. Here are the key points of the EM as well as tips for SOAR practitioners to effectively represent SSI/SSDI applicants whose functioning is impacted by COVID-19.

Understanding SSA's disability criteria helps the SOAR case manager assess the documentation necessary to support the claim of disability.

The Social Security Administration (SSA) sends out automatic letters to applicants during the SSI/SSDI application process. To prevent unnecessary distress for applicants, we recommend letting applicants know that they may receive these notices shortly after applying.

There are multiple levels of quality review at both the SSA and DDS. It is important to understand how those quality review procedures have the potential to affect the applicants with whom you are working.