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Find answers to frequently asked questions.

Question:
How long is the certification from the SOAR online courses good for? is there an expiration date?

From the perspective of the SAMHSA SOAR TA center, there is no expiration date. Since you have passed the SOAR Online Course and received a Certificate of Completion, you are “SOAR-trained.” While we do not require additional training or re-certification, we do recommend visiting our website frequently and attending our webinars/SOARing Over Lunch calls, etc., to stay up-to-date on SSA policy changes and learn about new or updated SOAR resources.

With that being said, there may be training/certification requirements in your state or community.  We recommend reaching out to your State Team Lead or your SAMHSA SOAR TA Center Liaison. They will be able to provide additional assistance and connect you with leads in your area. You can find their contact information on your your state's SOAR page.

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Question:
How do I print my SOAR certificate?

When you log-in to the SOAR website, go to your Profile page.  There, you will see a link to access the Certificate of Completion that was e-mailed to you when you passed the course.

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Question:
In the SOAR Online Course, there is information requested on the forms that is not provided in the progress notes or medical records. Should I make something up?

There is no need to make up any details about your fictional applicant. All of the information you need to complete the Practice Case application packet is provided to you. Take care to review all materials available on the Practice Case pages at the end of Classes 1-4. This includes applicant interviews, medical records, and progress notes.

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Question:
If someone has social security retirement can they apply for disability.

Yes, someone receiving retirement can apply for SSDI benefits if they elected to take early retirement and are receiving a reduced amount. If they retired at full retirement age then their SSDI benefit would be the same and there is no need to apply. 

They would need to prove that they are medically disabled and unable to work at SGA. (Some people who take early retirement benefits are ready to stop working but don’t meet the definition of disability). 

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Question:
Can beneficiaries get an expedited or advanced payments from SSA?

SSA can start payments more quickly than usual in four different types of situations:

  • Presumptive Disability (PD) or presumptive blindness (PB) payment: Based on the severity of the condition and the likelihood that the claim will be approved, SSA may make payments for up to 6 months while DDS makes a final decision. This is not based on financial need.
  • Emergency advance payment: A one-time advance payment to new claimants who "face a financial emergency and who are due SSI benefits that are delayed or not received"
  • Immediate payment: An immediate payment to new claimants and SSI recipients whose benefits are delayed or not received and who face a financial emergency."
  • Expedited reinstatement cases: If benefits are terminated because of excess earned income or a combination of earned and unearned income, claimants can request to have benefits started again without having to complete a new application.

We recommend visiting SSA's website to find out more: Understanding SSI - Expedited Payments (ssa.gov)

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