When creating a my Social Security account for an individual experiencing homelessness, how do I answer the question about whether they have an address in the U.S. or U.S. territories?
Question:
When creating a my Social Security account for an individual experiencing homelessness, how do I answer the question about whether they have an address in the U.S. or U.S. territories?
Answer:
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If the individual doesn’t have a residential address, you can answer “No.” You will be asked for some demographic information and then you can continue the account creation process.
Our "Creating a my Social Security Account for Applicants Flowchart" may also be helpful. That can be found on our SOAR Tools & Worksheets page.
Note that when you are assisting someone to apply for SSI/SSDI, you can use your agency address for their mailing address, but this shouldn’t be needed for the purposes of creating a my Social Security account.