I have been meeting with a client regarding SOAR, but after seeing their records, I do not believe they qualify or will be approved for benefits. How do I talk to them about it? Am I obligated to continue the application?
Question:
I have been meeting with a client regarding SOAR, but after seeing their records, I do not believe they qualify or will be approved for benefits. How do I talk to them about it? Am I obligated to continue the application?
Answer:
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You are not obligated to continue the application, especially if you feel they do not meet the qualifications as outlined in Identifying SOAR Applicants.
We recommend focusing as much as possible on the applicant’s strengths and explaining that it appears they do not qualify for benefits (i.e., that they are able to work.) Then, if possible, provide a warm handoff to supportive services and/or employment supports.
However, we never want to discourage an applicant from applying; if they would like to apply on their own, we recommend sharing the Applicant Self-Help Guide